The research company’s 2022 consumer and customer experience predictions highlight pandemic-related issues and evolving consumer sentiment. In 2022, retailers will lose half of sales on backordered items unless they compensate with experience, according to Forrester published first on http://techniczneseo.tumblr.com/ via Tumblr In 2022, retailers will lose half of sales on backordered items unless they compensate with experience, according to Forrester
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